Order information

Shipping 

All terms mentioned on the website are indicative. If delivery is delayed or if an order cannot or only partially be carried out, Gula Vision will send you a message within 2 days after you placed the order.

Orders in the Netherlands will be delivered from 0,91 euro per package depending on the amount of cords you order. For shipping abroad we charge fees depending on the destination.

Return policy

Don’t like it? Send it back. We accept unworn products purchased within 14 days from your date of purchase. Please note that items marked sale are nonreturnable.

Fill in the form (download the return form here) and make sure you send back the glasses cords unused and in the same condition as you received them. Be sure to include the return form, along with your unworn item(s) in their original packaging. You will be responsible for the shipping costs for returning the item. We will refund the full amount without the original shipping costs.

You can send the package to:

Gula Vision
Reguliersdwarsstraat 73
1017 BK Amsterdam
The Netherlands

Once we receive your return, please allow up to 7 days for us to process your request. When your return has been processed, you will receive an email. Depending on your bank, a refund may take at most 30 days to post to your account. Please note that we do not refund any original shipping costs you may have incurred.

Warranty conditions

Warranty is effective within 1 month of the purchase date and is subject to the followings conditions:

  • Warranty covers only normal use of the glasses cords. Gula Vision shall not be liable under this warranty if any damage or defects results from (a) misuse, abuse, neglect (b) service or alteration by anyone other or a third party (c) damages incurred through irresponsible use, wear and tear or any other non-recommended uses (d) damages caused by exposure to moisture.
  • You must retain your receipt of sale or other proof of purchase to receive warranty service.

For additional information or inquiries, please contact seemore@gulavision.com.