FAQ

Frequently Asked Questions

How was Gula Vision started?

Marcella Simons and Charlotte Loven founded Gula Vision in 2014. We realized that we are in such a privileged position to be able to buy accessories to combine with our sunglasses, while children in developing countries don’t even have access to eye care. Therefore, Gula Vision was founded on a simple premise: help children in developing countries with a pair of glasses.

What is Gula?

Gula is a company with giving at its core. Our mission is to provide children in developing countries with glasses, because a pair of glasses can make everyday tasks easier, and can provide children with the opportunity to succeed in education and beyond. Therefore, we donate at least 3 euro per glasses cord we sell. In addition, Gula vision’s profit goes to buying self-adjustable glasses for children in need.

What does Gula mean?

Gula is inspired on Sharbat Gula, also known as the ‘Afghan girl’ that came to symbolize the plight and the pain and the strength of Afghan people. National Geographic photographer Steve McCurry photographed the 12-year old girl in a refugee camp on the Afghanistan-Pakistan border in December 1984. The close-up of the girl was on the cove of the June 1985 issue of National Geographic.

The sea green eyes striped with blue and yellow peered with a mixture of bitterness and courage made a huge impression on us when we visited the exposition ‘Masters of Photography – Icons of National Geographic’ in the Tropenmuseum in Amsterdam. Her haunting eyes provoked us to check her name. When we looked up other meanings of Gula we found out that Gula is also known as the Babylonian goddess of healing. After this we were even more convinced and Gula as a name of our company was born.

Where are the cords produced?

The cords and the charms are produced in China and assembled in the Netherlands. We have chosen reliable producers after an extensive survey and close consultation with experts. The producers acknowledge and support Gula Vision’s mission.

How long are shipping times for international orders?

Shipping times for orders outside the Netherlands depend on the destination. After you placed your order you will receive an email with information about when you can expect the delivery.

I want to return the cords I have ordered, what should I do?

In the document ‘order information’ you can find information about returning item(s).

My order never arrived, what should I do?

When you didn’t receive the item you can send an email to seemore@gulavision.com. If your address is not correct and the item is sent back to us, you’ll have to pay for the extra shipping costs if you still want to receive the item. If not, we will refund the full amount without the original shipping costs.

When is warranty effective?

Warranty is effective within 1 month of the purchase date and is subject to the followings conditions:

  • Warranty covers only normal use of the glasses cords. Gula Vision shall not be liable under this warranty if any damage or defects results from (a) misuse, abuse, neglect (b) service or alteration by anyone other or a third party (c) damages incurred through irresponsible use, wear and tear or any other non-recommended uses (d) damages caused by exposure to moisture.
  • You must retain your receipt of sale or other proof of purchase to receive warranty service.
What are self-adjustable glasses?

Self-adjustable glasses allow users to alter the power of the lenses in order to correct their own eyesight, meaning that access to eye care is not necessary. This way we can help people who can’t get access to eye care.

The spectacles have adaptive lenses, which consist of two thin membranes separated by silicone gel. A wearer of self-adjustable glasses can bring each eye into focus on near or distant object, by adding or subtracting the amount of sillicon oil held in a thin reservoir sandwiched between the plastic lenses. Once focused, the user cuts off the oil supply and the glasses are set for seeing. The adjustable spectacles can help about 90 percent of the population needing vision correction. The glasses were developed by Joshua Silver, professor at the University of Oxford. In a Ted talk Joshua Silver demonstrates how the self-adjustable glasses work. The talk can be found on:

https://www.ted.com/talks/josh_silver_demos_adjustable_liquid_filled_eyeglasses

What is the gift box?

If you choose delivery to another address (the billing address is different from the shipping address) we will send the present directly to the receiver of the gift. If you have the items sent to your address, you will receive one gift bag per order if you order more than one item. This allows you to wrap the gift yourself and surprise someone special with a glasses cord!

Do you have a question that is not answered here?

Please contact seemore@gulavision.com

Frequently Asked Questions

How was Gula Vision started?

Marcella Simons and Charlotte Loven founded Gula Vision in 2014. We realized that we are in such a privileged position to be able to buy accessories to combine with our sunglasses, while children in developing countries don’t even have access to eye care. Therefore, Gula Vision was founded on a simple premise: help children in developing countries with a pair of glasses.

What is Gula?

Gula is a company with giving at its core. Our mission is to provide children in developing countries with glasses, because a pair of glasses can make everyday tasks easier, and can provide children with the opportunity to succeed in education and beyond. Therefore, we donate at least 3 euro per glasses cord we sell. In addition, Gula vision’s profit goes to buying self-adjustable glasses for children in need.

What does Gula mean?

Gula is inspired on Sharbat Gula, also known as the ‘Afghan girl’ that came to symbolize the plight and the pain and the strength of Afghan people. National Geographic photographer Steve McCurry photographed the 12-year old girl in a refugee camp on the Afghanistan-Pakistan border in December 1984. The close-up of the girl was on the cove of the June 1985 issue of National Geographic.

The sea green eyes striped with blue and yellow peered with a mixture of bitterness and courage made a huge impression on us when we visited the exposition ‘Masters of Photography – Icons of National Geographic’ in the Tropenmuseum in Amsterdam. Her haunting eyes provoked us to check her name. When we looked up other meanings of Gula we found out that Gula is also known as the Babylonian goddess of healing. After this we were even more convinced and Gula as a name of our company was born.

Where are the cords produced?

The cords and the charms are produced in China and assembled in the Netherlands. We have chosen reliable producers after an extensive survey and close consultation with experts. The producers acknowledge and support Gula Vision’s mission.

How long are shipping times for international orders?

Shipping times for orders outside the Netherlands depend on the destination. After you placed your order you will receive an email with information about when you can expect the delivery.

I want to return the cords I have ordered, what should I do?

In the document ‘order information’ you can find information about returning item(s).

My order never arrived, what should I do?

When you didn’t receive the item you can send an email to seemore@gulavision.com. If your address is not correct and the item is sent back to us, you’ll have to pay for the extra shipping costs if you still want to receive the item. If not, we will refund the full amount without the original shipping costs.

When is warranty effective?

Warranty is effective within 1 month of the purchase date and is subject to the followings conditions:

  • Warranty covers only normal use of the glasses cords. Gula Vision shall not be liable under this warranty if any damage or defects results from (a) misuse, abuse, neglect (b) service or alteration by anyone other or a third party (c) damages incurred through irresponsible use, wear and tear or any other non-recommended uses (d) damages caused by exposure to moisture.
  • You must retain your receipt of sale or other proof of purchase to receive warranty service.

What are self-adjustable glasses?

Self-adjustable glasses allow users to alter the power of the lenses in order to correct their own eyesight, meaning that access to eye care is not necessary. This way we can help people who can’t get access to eye care.

The spectacles have adaptive lenses, which consist of two thin membranes separated by silicone gel. A wearer of self-adjustable glasses can bring each eye into focus on near or distant object, by adding or subtracting the amount of sillicon oil held in a thin reservoir sandwiched between the plastic lenses. Once focused, the user cuts off the oil supply and the glasses are set for seeing. The adjustable spectacles can help about 90 percent of the population needing vision correction. The glasses were developed by Joshua Silver, professor at the University of Oxford. In a Ted talk Joshua Silver demonstrates how the self-adjustable glasses work. The talk can be found on:

https://www.ted.com/talks/josh_silver_demos_adjustable_liquid_filled_eyeglasses

Do you have a question that is not answered here?

Please contact seemore@gulavision.com